Dubai Cartz Help Center

We begin processing your order as soon as it is I received. Please note that due to Covid-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Once the order is confirmed, it may take 7 to 10 business days to receive your goods.

We accept all major credit cards including American Express, Visa, Discover and MasterCard or you can pay by cash, at our local office. You can choose your payment method at the check out page when you place the order.

Offline payment can be made at our local office; you can use a printed copy of the mail confirmation of order as reference for making the payment at local office. Orders will be processed only once after the payment is received.

Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, please contact us as quickly as possible through our Live Chat or ring at +971 42869203.

Credit cards are charged at the time of order placed.

At this time, we cannot ship to multiple addresses in one order. Please place separate orders on www.dubaicartz.com to ship to different addresses. If you need assistance, please contact our Customer Service via Live Chat or ring at +971 42869203.

Yes, we offer e-gift cards that are sent to the recipient by email. E-gift cards have no additional processing fees. E-gift cards are available in amounts of $35 - $250 and are redeemable only on www.dubaicartz.com